Privacy policy

Privacy Policy

At ChargeSimple, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Payment Information: Credit card details, billing address, and transaction history (processed securely).

  • Technical Information: IP address, browser type, device information, and website usage data (via cookies or similar technologies).

2. How We Use Your Information

We use your personal information for purposes such as:

  • Providing products and services (e.g., EV charger installation).

  • Processing payments and issuing receipts.

  • Communicating with you about orders, inquiries, and promotional offers.

  • Improving our website and services through analytics and feedback.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: For payment processing, delivery, or technical support.

  • Trusted Electrical Contractors: All electrical work is subcontracted to experienced and ESA-licensed electricians, ensuring compliance with Ontario safety standards.

  • Legal Obligations: When required by law, court orders, or regulatory authorities.

4. Disclaimer on Electrical Work

While ChargeSimple is not a contractor itself, we subcontract all electrical work to trusted, experienced, and ESA-licensed electricians. This ensures all installations meet the highest safety and regulatory standards.

5. Consent

By using our website or services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy. You may withdraw your consent at any time by contacting us (see Section 8).

6. Your Rights

You have the right to:

  • Access your personal information and request corrections.

  • Withdraw consent to the use of your information (subject to legal or contractual obligations).

  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

7. Data Retention and Security

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
We implement security measures, including encryption, firewalls, and access controls, to protect your information against unauthorized access or disclosure.

8. Cookies and Tracking

Our website uses cookies to enhance your experience and analyze website usage. You can manage your cookie preferences through your browser settings.

9. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:
Email: info@chargesimple.ca
Phone: Toll-free +1-844-275-2833